The ultimate call center guide used by top operators breaking $10m in revenue
WHAT'S INSIDE
35 Pages Packed With Value
Proven call center scripts that convert
Breakdowns of cSR, ISR & dispatcher roles
org charts that scale to $7M and beyond
How to utilize a combination of offshore, in-House, and AI to maximize efficency
99k+
Followers
40k+
Subscribers
.avif)
Trusted by leaders at companies from $1Million- $1 Billion
Behind the Brand
Meet John Wilson
John Wilson is the CEO of The Wilson Companies, an Ohio-based home services group offering HVAC, plumbing, electrical, restoration, and septic services.
Over the last few years, he’s grown the family business from $3 million to over $40 million in revenue. Today, the company operates across multiple locations and states, has over 200 employees and more than $10M in EBITDA, and is still scaling toward $100 million.
In 2021, John launched Owned and Operated to learn from the best operators in the industry and share those insights, along with real-time lessons from inside his own business, with the broader home service community.
Ready to scale your home service business faster?
Enter your email to get the guide + join 40k+ contractors getting proven advice from an 8-figure CEO who scaled a plumbing, HVAC, and septic empire.