How Better Operations Creates More Repeat Customers
Join Jordan Baker and Hannah Simmons from FieldPulse in this as they break down how successful home service businesses use practical automations, AI, and smarter operational systems to improve communication, streamline their teams, and create customer experiences that drive repeat business.
Create your free OAO Pro account today to attend this live session and get access to biweekly expert-led sessions, and a community of business leaders like you.
Jordan and Hannah will break down:
- How to gain more revenue by retaining existing customers vs continually buying new leads
- How recurring service agreements create predictable revenue
- Where slow response times damages customer trust
- How automated updates, feedback collection, and review management improve the customer experience
- Ways to create better visibility and accountability across your team
- How contractors are using AI and real-time reporting to spot problems and opportunities faster
- How to evaluate your current systems and identify practical retention wins
Create your free OAO Pro account today to attend this live session and get access to biweekly expert-led sessions, and a community of business leaders like you.
Save Your SeatLive + Q&A + Replay included
Live Session: August 18, 2026 at 1:00 PM ET
Can’t attend live? Register to get the replay.Presented by
Trusted by leaders at companies from $1Million- $1 Billion
What You’ll Learn in This Live Session
Understand why retaining existing customers is one of the highest-return growth strategies for home service businesses and how stronger operations make it happen.
Learn how top contractors use automation, AI, and streamlined workflows to improve communication, build trust, and create customer experiences that drive repeat business.
Discover how recurring service agreements, faster response times, and better team accountability work together to increase customer lifetime value and generate more predictable revenue.
Walk away with a practical framework for evaluating your current systems, identifying operational bottlenecks, and uncovering retention opportunities that are already within your business.
Jordan Baker
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Senior Manager of Customer Success at FieldPulse, a field service management software company for contractors
Hannah Simmons
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Manager of Customer Success at FieldPulse, a field service management software company for contractors
