Owned and Operated #194 - This AI Transformed Customer Service—Here's How Avoca Did It

Owned and Operated, Episode 120, Interview, Rich Jordan, John Wilson, Jack Carr, HVAC, shared ownership, growth,

Owned and Operated, Episode 119, Interview, Rich Jordan, HVAC, John Wilson, Jack Carr, memberships, growth, shoulder season,

Owned and Operated, Episode 118, Jack Carr, John Wilson, emotional, mental, growth, leadership, engagement,

Owned and Operated, Episode 117, acquisition, 5 million, home services, John Wilson, Jack Carr,

Owned and Operated, Episode 116, scorecarding, Jack Carr, John Wilson, plumbing, customer service

Owned and Operated, Episode 115, Jack Carr, Johannes Hock, astroturf, business,

Owned and Operated, Episode 114, John Wilson, Jack Carr, customers, nps, score, scorecard, kpi, customer, customer experience,

Owned and Operated, Episode 113, John Wilson, Jack Carr, fraud, scams, google reviews, google, small business,

Owned and Operated, Episode 112, John Wilson, Jack Carr, Leaf Filter, expansion, water heater,

Owned and Operated, Episode 111, John Wilson, Jack Carr, startup, acquisition, buy, build, capital, growth,

Owned and Operated, Episode 110, John Wilson, Jack Carr, business mistakes, growth, investing, call center, accounting,

Owned and Operated, Episode 109, John Wilson, Jack Carr, scaling, workshop, leadership, labor, hiring, culture,

Owned and Operated, Episode 106, Jack Carr, John Wilson, warehouse, sales, equipment, hvac,

Owned and Operated, Episode 105, Jack Carr, John Wilson, Plumbing, Acquisition, postcards, quickbooks, warehouse,

Owned and Operated, Episode 104, Interview, Jack Carr, John Wilson, Neel Parekh, remote, cleaning, COVID, leads, lead generation,