What's In The Book
Everything You Need To Scale Your Call Center Faster
Complete Hiring Guides
Copy and paste our job descriptions and make sure you are hiring the right talent.
Optimized Organizational Chart
Build a more effective call center team based on your business size.
Key Metrics To Track
Focus on the metrics that enable you to scale your business profitably.
Call Quality Evaluation Template
Make sure your team is well-equipped to give you the best data.
Call Center Best Practices
Avoid common mistakes so you can grow your business quickly and easily.
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