Anand Subbaraj, former Head of Product at Microsoft, joins us to share his journey from big tech to building Zuper, a game-changing field service management platform.
We dig into why he left Microsoft to tackle a massive industry problem, the challenges of launching a tech startup and how Zuper is reshaping field service management with flexibility, automation, and a seamless customer experience.
0:00 Introduction
1:32 Anand's Background and Microsoft Experience
3:40 AI's Role in Enhancing Productivity
7:20 Transition from Microsoft to Start Up
9:36 Early Days at Zuper
13:07 First Major Customer and Scaling Globally
21:30 AI Functionality and Benefits
28:10 Competitive Advantages
33:40 Examples of Use and Streamlining Operations
43:18 Customer-Centric Approach
48:15 Final Thoughts
🚨 This episode is sponsored by
Special Thanks to Avoca
Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish.
Use our link to schedule a demo: [https://www.getavoca.ai/partners/oao]
Shout Out to Supply House
Big shoutout to Supply Housefor helping us meet our fast turnaround times. With 250,000+ SKUs across plumbing, HVAC, and electrical, they get us what we need—fast.
Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee.
Check them out at www.supplyhouse.com!
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X
Episode Guest:
Anand Subbaraj on LinkedIn: https://www.linkedin.com/in/anandsubbaraj
.png)
.jpg)
.png)
