What does it really take to build a home service business from the ground up?
In this episode of Owned and Operated, John Wilson sits down with Ryan and Aaron Osterkamp of Quality Comfort Home Services to unpack the journey from one technician working out of a house to a company targeting more than $9 million in annual revenue.
They discuss the early years of wearing every hat, the decision to bring on an in-house marketing leader years before most companies their size would, why investing in leadership accelerated growth, and the challenges that come with letting go as the business scales. They also share how they've built a strong company culture, approached hiring, and continue reinvesting in the business for the next stage of growth.
In This Episode:
- Building an HVAC business from one truck to a $9M goal
- Why they hired an in-house marketing director early
- The leadership hires that unlocked growth
- Creating a culture that retains great employees
- When to reinvest versus take money out of the business
- The hardest parts of delegating as an owner
- Deciding between growing HVAC or expanding plumbing
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🔗 CONNECT
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John Wilson → https://www.linkedin.com/in/johnbwilson1/
Ryan + Erin Osterkamp → https://myqualitycomfort.com/about-us/
Breaking $5 Workshop → https://www.ownedandoperated.com/upcoming-events/oao-workshop-breaking-5-million
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💰 SPONSORS
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Contractor Commerce
Your website should do more than generate leads. Contractor Commerce lets homeowners shop, compare options, and book online so they choose your business before they contact the competition. Learn more: https://www.contractorcommerce.com/?utm_source=oao&utm_medium=podcast
Yelp
Looking for more qualified leads beyond Google? See how contractors are using Yelp to reach homeowners who are ready to book and diversify their lead generation. Learn more: https://business.yelp.com/campaign/ownedandoperated/
