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Podcast
January 23, 2026
Owned and Operated #160 - How This One Sales Tactic Unlocked $10 Million in Potential
Produced by:
Owned & Operated Podcast
owned and operated, john wilson, owned and operated sales strategy, call center strategy for home service businesses, hvac call center training
Podcast
January 23, 2026
Owned and Operated #159 - Turning Data into Dollars How to Use AI in The Trades with Sebastian Jimenez
Produced by:
Owned & Operated Podcast
owned and operated data, owned and operated podcast, sebastian jimenez, rilla, sebastian jimenez rilla, rilla ai, ai for home services, best ai for trades, best ai tools for trades,
Podcast
January 23, 2026
Owned and Operated #158 - Pricing Effectively Based On Your Efficiency
Produced by:
Owned & Operated Podcast
owned and operated podcast, owned and operated 158, owned and operated pricing, home services year on year growth, hvac pricing model, trade discount strategy
Podcast
January 26, 2026
Owned and Operated #157 - Your Questions Answered: Commission, Supplier Leverage, and Training Strategies
Produced by:
Owned & Operated Podcast
john wilson, owned and operated, owned and operated podcast, business growth podcast, owned and operated facebook
Podcast
January 26, 2026
Owned and Operated #156 - LEGENDS: From the Trades to $110 Million with Nexgen Founder Ismael Valdez
Produced by:
Owned & Operated Podcast
next gen, ismale valdez, john wilson, john wilson podcast, o and o legends series, hvac business owner, ismael valdez next gen, owned and operated legends
Podcast
January 26, 2026
Owned and Operated #155 - Merging Cultures: Challenges In Home Service Acquisitions
Produced by:
Owned & Operated Podcast
owned and operated, episode 155, nathan lenahan, acquisition, culture, john wilson, jack carr, podcast, interview,
Call Center
January 26, 2026
Call Center Scripts and Training for Consistent Customer Experiences
Produced by:
John Wilson
hub, spoke, call center, csr, script, avoca ai, ai, avoca, call center software, john wilson,
Acquisitions
January 26, 2026
The Ultimate Guide to Home Service Acquisitions
Produced by:
Jack Carr
longform, acquisitions, jack carr, acquisitions research,
Management
January 26, 2026
The Way to Grow a Business is to Grow Yourself
Produced by:
John Wilson
longform, john wilson, leadership, leading leaders, growth, scaling, personal growth,
Call Center
January 26, 2026
The Software Running Modern Home Service Call Centers
Produced by:
John Wilson
hub, call center, kpi, metrics, marketing, software, servicetitan, avoca, voip, john wilson,
Operations
January 26, 2026
Make More Money in Plumbing With This One Service
Produced by:
John Wilson
newsletter, plumbing, pipelining, excavation, john wilson, scaling, customer, satisfaction,
Podcast
January 26, 2026
Owned and Operated #154 - Business Cost Management and Sustainable Home Service Growth
Produced by:
Owned & Operated Podcast
podcast, owned and operated, episode 154, luke wieden, growth, costs, cost management, recruit,
Call Center
January 26, 2026
Remote vs. In-House Call Centers: Pros, Cons, and Best Practices
Produced by:
John Wilson
Hub, call center, hybrid, ai, remote, guide,
Operations
January 26, 2026
The 3 Keys to Growing Your Home Service Business
Produced by:
John Wilson
Newsletter, KPI, sales, sales hire, marketing, advertising, leads,
Call Center
January 26, 2026
Call Center KPIs and the Road Map to Home Service Success
Produced by:
John Wilson
hub, call center, kpi, metric, success, growth, servicetitan, john wilson,
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