Home service companies are leaving serious money on the table when it comes to referrals.
In this episode, John Wilson sits down with Murphy Nadauld from ReferPro to break down how top HVAC, plumbing, electrical, and roofing companies are building scalable referral engines through lifecycle marketing, automation, and AI.
In this episode, you’ll learn:
• Why referrals are underutilized in home services
• How lifecycle marketing drives repeat revenue
• Why referral incentives increase conversion rates
• How contractors are using referrals to recruit technicians
• The role AI and automation play in customer retention
• How affiliate partnerships create new lead opportunities
Host: John Wilson
Guest: Murphy Nadauld (ReferPro)
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💼Shoutout to Avoca AI!
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
🔗 Schedule a demo
💼 iWallet — Cut Payment Fees & Simplify Your Cash Flow
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👉 Book a demo
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.
